The e-commerce market is changing. We already saw online sales - in part because of Corona - increase significantly. And that trend is continuing. Still, online stores are facing the challenge that many products are being returned. Especially after Black Friday, return rates have risen by as much as 140%. We spoke with Bas Jansen of EsQualo and Olivier Muller of Returnista about ways to reduce returns and maintain sales.

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In this webinar you will hear:

• What EsQualo's returns policy is during Black Friday;
• How to lower your returns;
• How to encourage exchanges during the returns process;
• And what results that leads to.